The Your Windows is infected Popup is a browser based tech support scam that tries to scare visitors into thinking that Windows is infected with various viruses. This scam then tells the visitor to call the listed number in order to receive support. It is important to understand that if you see this alert in a web browser, then your computer is fine! This is just an advertisement and you should not call the number or purchase any services from them.
When the Your Windows is infected Tech Support Scam is displayed in your browser it will display an alert that states:
Your Windows 7 is infected with (3) Viruses!
18 June 2017
Your Windows 7 is infected with (3) Viruses. The pre-scan found traces of (2) malware and (1) phishing/spyware. System damage: 28.1% – Immediate removal required!
The removal of (3) Viruses is required immediately to prevent further system damage, loss of Apps, Photos or other files.
Traces of (1) Phishing/Spyware were found on your computer. Personal and banking information are at risk.
Once again, this is just a fake message and your computer is not infected, not viruses have been detected, and the site you are visiting has no idea what is happening on your computer. This ad is just a scam to try and scare you into calling the listed number. At this same time, for those who have never seen a message like this, it can be quite alarming as these scams make it difficult to close browser tabs or the browser itself.
Thankfully, almost all browser based tech support scams can be closed by simply opening Windows Task Manager and ending the browser process. It is important, though, that if you end the browser process that you do not reopen previously closed sites if prompted by the browser when you start it again.
On the other hand, if you are constantly seeing these types of tech support scams, or these pages are opening by themselves, then it may be possible that you are infected with an adware or other unwanted program that are displaying them. Once again, do not worry as it is quite easy to remove these infections if you follow the guide below.
Why am I Seeing the Your Windows is infected Popup ?
The Your Windows is infected Tech Support Scam is shown through advertisements that redirect you to sites that display this scam. These advertisements can be displayed by installed adware programs or through less than reputable sites that are displaying them to generate advertising revenue.
For the most part, if you see a browser based tech support scam, then you can simply close the browser and start it again. On the other hand, if you are continuously seeing popups with alerts like “Your Windows is infected “, then you should scan your computer for adware and remove anything that is found. Last, but not least, if you have contacted the listed phone number and purchased any services from them, you should contact your credit card company and immediately dispute the charges as a scam.
Your computer should now be free of the Your Windows is infected Popup program. If your current security solution allowed this program on your computer, you may want to consider purchasing the full-featured version of Malwarebytes Anti-Malware to protect against these types of threats in the future.
If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below: