Dell’s XPS 13 Plus Has an Adhesive Problem: Screen May Fall Off

Dell’s recently unveiled XPS 13 Plus looks like an almost ideal laptop with its ultra-thin and lightweight design, high-performance and swift responsiveness guaranteed by Intel’s Evo, an upgradeable SSD, and an advanced OLED display. But some of Dell’s XPS 13 Plus machines have a significant problem: their screens may die or even literally detach because of an issue with the glue. Dell knows about the situation and is contacting the owners to fix it.

The problem with Dell’s XPS 13 screen is specific to OLED models and only affects a limited number of units. In contrast, LCD models are unaffected, reports The Verge (opens in new tab) citing the notebook supplier. The Verge experienced the issue with their XPS 13 Plus as, during their review process, the screen on their unit died, as described by Reddit (opens in new tab) users. However, it is noteworthy that the unit tested by Tom’s Hardware did not have any problems.

In other cases, XPS 13’s screens displayed funky colors (opens in new tab)lost touchscreen functionality, or even literally fell off their frames because an improper adhesive was used. One such situation was filmed in a Best Buy demo area (opens in new tab) (though it incorrectly calls the model the XPS 15). Dell is aware of the problem; it has corrected its production process and is contacting the owners of affected machines to fix them before their OLED displays die.

“Dell Technologies places the highest priority on the quality of our products,” a statement by Dell published by The Verge reads. “We discovered that some screens on the XPS 13 Plus OLED systems may become loose because of problems with the third-party adhesive used, and we quickly corrected the issue in our production process. Dell is proactively reaching out to customers who may be impacted to replace the screen, ideally before it becomes loose.”

Issues with display adhesives are pretty common in the industry. For example, in recent years, devices from Apple (opens in new tab)OnePlus (opens in new tab), and TCL/BlackBerry (opens in new tab) suffered from such issues as their displays either detached or reproduced colors incorrectly.